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Shipping & Return Policy
Effective Date: [03:May:2025]
At Fidelspay Shop, we aim to offer reliable and convenient delivery services, along with a clear and fair return policy for our customers.
Order Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation. You’ll receive an order confirmation email followed by a shipping notification with tracking details.
Shipping Options:
We offer standard and express shipping options. Shipping rates and delivery timeframes are displayed at checkout based on your location.
Delivery Areas:
We currently ship to [List countries or regions you serve].
Delays:
Please note that delivery times may be affected by factors beyond our control (e.g., public holidays, customs clearance). We will keep you informed of any delays.
We accept returns for:
Defective or damaged items.
Wrong items delivered.
Items eligible for exchange as per the product description.
Items must be unused, in original packaging, with all tags attached.
Return requests must be made within 7 days of delivery.
Downloadable software products
Gift cards
Personal care items (for hygiene reasons)
Contact us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Once your return is received and inspected, we’ll notify you of the approval or rejection. If approved, a refund will be processed to your original payment method within 7-14 business days.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.